This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use this website. It also explains your privacy rights and how the law protects you.
We use personal information to provide and improve our services. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and definitions
Interpretation
Words whose initial letters are capitalized have the meanings defined below. These definitions have the same meaning whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Company, “we,” “us,” or “our” means Five Star Fence Corp.
- Cookies are small files placed on your computer, mobile device, or another device by a website.
- Device means any device that can access the website, including a computer, cellphone, or tablet.
- Personal Data means information that relates to an identified or identifiable individual.
- Service means the services and information provided through this website.
- Service Provider means a person or company that processes information for us or helps us operate, analyze, or communicate through the website.
- Usage Data means information collected automatically through use of the website or its supporting systems.
- Website means the Five Star Fence website at fivestarfence.ca.
- You means the person using the website, or the business or organization that person represents.
Collecting and using your personal data
Types of data collected
Personal Data
When you request a quote or contact us through the website, we may ask for information that can identify or contact you, including:
- Name
- Email address
- Phone number
- Project details you choose to provide
Usage Data
Usage Data may be collected automatically when you use the website. It may include your device's Internet Protocol address, browser type and version, pages visited, visit date and time, time spent on pages, device identifiers, operating system, and other diagnostic information.
When you access the website through a mobile device, Usage Data may also include the type of device, mobile operating system, mobile browser, and related diagnostic information.
Tracking technologies and cookies
We may use cookies and similar technologies, including scripts, tags, and web beacons, to understand website activity, measure performance, prevent misuse, and improve the website. Your browser may let you refuse cookies or alert you when a cookie is being sent. Some website features may not work as intended if cookies are disabled.
Our analytics providers may use persistent or session-based technologies. Persistent cookies can remain on your device after you close your browser; session cookies are removed when the browser session ends.
Use of your personal data
We may use Personal Data for the following purposes:
- To provide and maintain our Service, including monitoring website usage.
- To contact you by email, telephone, or SMS about your quote request, project, or services you asked about.
- To manage your requests and respond to questions or service inquiries.
- To perform a contract or take steps connected with fencing services you ask us to provide.
- To improve our services, including analyzing usage patterns, measuring website performance, and improving the customer experience.
- For business transfers, including evaluating or completing a merger, reorganization, financing, sale, or transfer involving company assets.
- For legal and security purposes, including preventing misuse, protecting rights and property, and meeting legal obligations.
We may share Personal Data in the following situations:
- With Service Providers that help operate the website, deliver form notifications, store quote requests, send communications, or provide analytics.
- For business transfers connected with a merger, sale, financing, or acquisition involving all or part of the business.
- To comply with law or respond to a valid request from a court, regulator, or public authority.
- With your consent for another purpose that is explained to you.
Retention of your personal data
We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy. We may retain information longer when required to meet legal obligations, resolve disputes, protect the business, or enforce agreements.
Usage Data is generally retained for a shorter period unless it is needed to strengthen security, improve website functionality, or meet a legal obligation.
Transfer of your personal data
Your information may be processed where we or our Service Providers operate. This can mean that information is transferred to and maintained on computers outside your province or country, where privacy laws may differ.
By submitting information through the website, you acknowledge this transfer. We take reasonable steps to require that Personal Data is handled securely and in accordance with this Privacy Policy.
Access, correction, and deletion
You may contact us to request access to, correction of, or deletion of Personal Data you have provided. We may need to keep certain information when required by law or where another lawful basis applies.
Disclosure of your personal data
Business transactions
If the Company is involved in a merger, acquisition, or asset sale, Personal Data may be transferred. We will provide notice before transferred information becomes subject to a materially different privacy policy.
Law enforcement and other legal requirements
We may disclose Personal Data when required by law or in response to a valid request from a public authority. We may also disclose information in good faith when reasonably necessary to:
- Comply with a legal obligation
- Protect and defend the Company's rights or property
- Prevent or investigate possible wrongdoing connected with the Service
- Protect the personal safety of website users or the public
- Protect against legal liability
Security of your personal data
The security of Personal Data is important to us, but no Internet transmission or electronic storage method is completely secure. We use commercially reasonable measures to protect Personal Data, but we cannot guarantee absolute security.
Children's privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect Personal Data from anyone under 13. A parent or guardian who believes a child has provided Personal Data may contact us so we can investigate and remove it where required.
Links to other websites
The website may link to services we do not operate. We encourage you to review the privacy policy of every third-party site you visit. We do not control and are not responsible for their content, policies, or practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when the revised policy is posted on this page. Please review it periodically.
Contact us
Questions about this Privacy Policy or requests concerning your Personal Data can be sent to info@fivestarfence.ca or made through the website contact form.
Last updated: September 9, 2026